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Welfare Benefits Caseworker

Position: Welfare Benefits Caseworker

Location: Birmingham

Closing date: 08 July 2024

Role details

Job title:
Welfare Benefits Caseworker


£30295 per annum

Salary pro rata:

Hours per week:

Type of contract:

Closing date for applications:

Closing time:

Interview date:

For a job pack contact us at

We have an exciting opportunity to join us in making a difference! Citizens Advice Birmingham has partnered with Alzheimer's Society to deliver Welfare Benefits Advice for people living with dementia. This includes those with the condition and their carers.  Are you an experienced adviser who has a strong background in the delivery of high-quality advice and a good working knowledge of welfare benefits? 

We are looking for an enthusiastic caseworker to join the team, to provide the following:

  • You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation. 
  • Advice will be delivered virtually according to the service user’s needs and preferences.
  • This will include phone, secure email or secure video calls.  
  • Help to design welfare benefit information leaflets and upskill referrers, preparing and providing training on our referral processes.  
  • Working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets, and support the work of volunteers. 

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.