Survey

Please fill in our survey to give your feedback on our policy pages. Your responses will help us continue to improve how we present policy research and data on our website.

Consumer Advocacy: what we did in 2017/18. Citizens Advice annual report of consumer activities in 2017/18

Consumer

27 July 2018

Citizens Advice Annual Report of consumer activities in 2017/18 753 KB - full report

This report sets out the work which Citizens Advice carried out in 2017/18 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market. It is divided into three chapters, covering our work on energy, post and cross-sector issues. Each chapter reports against the priorities set out in our 2017/18 work plan published last year.