26 March 2018
Our new research finds that a cap on interest and charges associated with rent-to-own products could save consumers up to £62 million on 245,000 goods. The FCA should act now to stop high interest and expensive charges on rent-to-own products.
19 March 2018
Our new research shows that extending the same rules that cover payday loans to doorstep lending could help prevent customers getting into problem debt.
22 February 2018
New research shows that people's finances are increasingly vulnerable to changes in income and unexpected expenses. We're calling for new measures to help people build greater financial stability.
23 February 2018
We recently responded to the Treasury’s Call for Evidence on the introduction of a breathing space and statutory debt management plans for people in debt.
17 November 2017
New research shows three quarters of credit limit increases are uninvited. Lenders are pushing people into debt.
11 September 2017
Our evidence shows that the roll out of universal credit has an adverse impact on debt problems. DWP should pause roll out to fix the problems we have identified. Our analysis shows Universal Credit is pushing people further into debt. The Government needs to pause Universal Credit roll-out and fix the problems now.
30 August 2017
2.9 million households are in problem debt and half of them are still stuck a year later. Why do people get stuck in problem debt and how can we help them out of it?
17 March 2017
Using evidence from Citizens Advice and 6 other charities. This report calls for reform to bailiff regulation.
27 February 2017
The Government has taken action to ensure that basic bank accounts are available to everyone who needs them. Our research shows that whilst access to basic accounts has improved, further action is needed.
15 February 2017
Doorstep loans can cause real problems for some borrowers. We look into the doorstep lending market and highlight some of the issues we've seen.
29 November 2016
This reports focusses on the rent to own market, looking at why it is leading to more debt problems for consumers.
07 September 2016
Research exploring the banking needs of POCA holders, how they use their accounts and support needed to manage money under Universal Credit.
30 August 2016
We look at what it’s like to take out a payday loan after the cap and find that many firms are still lending irresponsibly leading borrowers into financial difficulty.
08 August 2016
Unmanageable debt has an impact on people’s lives beyond financial strain. It is closely related to poor mental health and can affect people’s attitudes, outlook, and behaviour.
08 July 2016
New research looking at the impact of council tax collection practices on Citizens Advice clients in England, and steps councils can take to improve things.
08 June 2016
Citizens Advice response to the consultation on public financial guidance.
25 April 2016
This report sets out how creditors and advice agencies can best support victims of financial abuse
21 April 2016
Tighter firm regulation is driving up lending standards, causing firms to adapt or leave, resulting in fewer issues for payday loan customers.
14 April 2016
Citizens Advice responds to the FCA consultation on a deadline for PPI complaints.
14 April 2016
Citizens Advice responds to the Claims Management Regulator on capping fees for straightforward compensation claims about financial services.
