Parcel companies need to support at-risk groups during the Covid-19 pandemic
In light of the current situation, Citizens Advice has issued a briefing for parcel companies on how to support at-risk groups during the Covid-19 pandemic.
Parcel companies and the parcels market as a whole have an important part to play in supporting communities and individuals, in particular at-risk groups, during this time.
It's vital that contact-free parcel deliveries are accessible for disabled people and those with mobility issues. That's why we're asking parcel companies to do 2 things to improve accessibility during this crisis:
Parcel delivery companies should allow at-risk groups to use the safe place option to specify their accessibility needs.
Parcel delivery companies should communicate this to all consumers, irrespective of the contract held with retailers.