Skip to content Skip to footer

Policy research publications

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.

Welfare

Welfare and benefits forms the largest area of advice we deliver giving us some of the clearest insights into the way in which the system works and the challenges it poses.

Consumer

Our consumer policy research covers a wide range of regulated and unregulated markets.

Debt and money

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services. Debt and money problems have increased dramatically in recent years with debt being our second largest enquiry area. Issues covered include consumer credit, debt collection, personal insolvency and debt enforcement including bailiffs.

Families

Family related problems dealt with by local Citizens Advice include concerns with childcare and school costs.

Work

Our work policy research covers both employment and self-employment. It looks at the increasing diversity of working arrangements and how this is affecting pay, work-life balance and redress when things go wrong.

Pensions

Our pensions policy work explores how people understand pensions and what can be done to help consumers make positive pension choices while also protecting them from potential risks.

Energy

As the statutory consumer body for energy consumers in England and Wales, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Post

As the statutory consumer body for postal consumers in England and Wales, we commission research, build evidence-based policy positions to embed the needs of postal consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Water

We have no formal remit in regulated sectors such as water, but we keep a watching brief on developments to understand how practice differs and what we can learn from it.

Citizenship

Our policy work in this area covers citizenship issues, including equality, discrimination, immigration and asylum.

Justice

Our policy work in this area covers access to justice and domestic abuse issues.

Housing

Our policy work in this area covers issues with the social and private rented sector, mortgages and rent arrears.

Public services

We help thousands of people with public service issues every year. This means we have a really detailed understanding of public services and how they can best support their users.

Financial services

Our policy work in this area covers issues with banking.

Wales

Citizens Advice Cymru policy research on issues particularly relating to Wales.