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Policy research publications

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.


Welfare benefits is our second largest problem area. Clients seek assistance with establishing eligibility, making benefit claims, chasing applications and appealing against decisions.


Our consumer work covers issues with goods and services.

Debt and money

Debt is our largest enquiry area. Issues covered include consumer credit, debt collection, personal insolvency and debt enforcement including bailiffs.


Family related problems dealt with by local Citizens Advice include concerns with the school costs, access to education, bullying and discrimination.


Issues mainly dealt with in the area of employment are problems linked to terms and conditions, dismissal and redundancy.

Mobile and broadband

Modern life would be difficult without access to phone services and the internet.


We have no formal remit in regulated sectors such as water, but we keep a watching brief on developments to understand how practice differs and what we can learn from it.


Our policy work in this area covers citizenship issues, including equality, discrimination, immigration and asylum.

Financial services

Our policy work in this area covers issues with pensions and banking.

Health and care

Local Citizens Advice see health and social care issues with many relating to disability and sickness benefits.


Our policy work in this area covers issues with homeownership, homelessness, the social and private rented sector, mortgage and rent arrears.

Crime and justice

Our policy work in this area covers issues with legal aid, civil and criminal justice and tribunal procedures.


Citizens Advice Cymru policy research on issues particularly relating to Wales.