Courts state that overtime should be included in holiday pay
Debt and money
How you'll be affected by the 2016 changes to State Pension
Join our campaign to get a fairer deal for energy customers with a prepayment meter.
Advice for people affected by child abuse.
Landlords to check new tenants' immigration status before renting
Law and rights
Where to get free or low cost legal advice.
What are hate incidents? What is hate crime? Find out how you can report them.
Find out how to complain about your doctor or health visitor.
How to get help with the costs of school uniforms, transport and the other essentials of school life.
About Citizens Advice
Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.
Covers issues with goods and services.
25 June 2015
An assessment of the consumer experience of online marketplaces
28 May 2015
The consumer impact of price controls in regulated networks.
29 April 2015
Personal data issues have risen in complexity and scale over the last 5-10 years. Aggregation, sharing and analysis are becoming readily available to organisations and individuals via new tools and services. There are opportunities for consumers to apply insight from personal data to become more empowered, as well as exercise their rights to privacy and control.
24 April 2015
This is a consultation document setting out our proposals to update the codes used by the Citizens Advice consumer service.
17 February 2015
Citizens Advice report examining consumers’ experience of markets now that the country is out of recession.
23 January 2015
Citizens Advice report examining consumer awareness of existing accreditation schemes designed to improve the Price comparison websites market.
05 January 2015
Our helpline saw a staggering 710 per cent increase between 2012 to 2014 in complaints about traders of slimming and health supplements taking money from people’s accounts without their informed authorisation
26 September 2014
Small businesses often have the same problems and concerns in regulated markets as domestic consumers, and operate at similar levels of market engagement and understanding.
01 July 2014
Communications, energy, water and financial services are part of the bedrock of our lives. Everyone needs affordable access to energy and water – they are essential for life, health, safety and well-be
05 March 2014
The cost of redress: the lessons to be learned from the PPI mis-selling scandal. Learning and solutions from Citizens Advice.
27 December 2012
Why consumers need better means of resolving problems with faulty goods and services
20 June 2011
CAB evidence on the consumer problems caused or exacerbated by the recession.
14 April 2009
Evidence to the Regulatory Reform Committee's inquiry on themes and trends in regualtion
13 December 2005
Citizens Advice briefing. Cancellation rights Cooling off periods Consumer redress
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