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Consumer policy research

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.

Covers issues with goods and services.

Consumer engagement with the market

30 July 2015

This research suggests that there is a hierarchy of priorities when it comes to how much time consumers make for shopping in different markets

Peer problems

25 June 2015

An assessment of the consumer experience of online marketplaces

Personal data empowerment. Time for a fairer deal

29 April 2015

Personal data issues have risen in complexity and scale over the last 5-10 years. Aggregation, sharing and analysis are becoming readily available to organisations and individuals via new tools and services. There are opportunities for consumers to apply insight from personal data to become more empowered, as well as exercise their rights to privacy and control.

Consumer challenges 2015

17 February 2015

Citizens Advice report examining consumers’ experience of markets now that the country is out of recession.

Price comparison websites

23 January 2015

Citizens Advice report examining consumer awareness of existing accreditation schemes designed to improve the Price comparison websites market.

Alarm bells briefing: slimming pill 'free trial' scams

05 January 2015

Our helpline saw a staggering 710 per cent increase between 2012 to 2014 in complaints about traders of slimming and health supplements taking money from people’s accounts without their informed authorisation

Tackling consumer vulnerability

01 July 2014

Communications, energy, water and financial services are part of the bedrock of our lives. Everyone needs affordable access to energy and water – they are essential for life, health, safety and well-be

The cost of redress

05 March 2014

The cost of redress: the lessons to be learned from the PPI mis-selling scandal. Learning and solutions from Citizens Advice.

Redressing the balance

27 December 2012

Why consumers need better means of resolving problems with faulty goods and services