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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

Citizens Advice Consumer Annual Report 2018-19

28 June 2019

This report sets out the work Citizens Advice carried out in 2018/19 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market.

The Mental Health Premium

04 March 2019

Essential services aren’t working for people with mental health problems, and it’s costing them £1,100 - £1,550 a year

Automation for the Nation

13 December 2018

A report exploring how automatic compensation could be extended and improved in consumer markets.

Consumer Advocacy: what we did in 2017/18. Citizens Advice annual report of consumer activities in 2017/18

27 July 2018

This report sets out the work which Citizens Advice carried out in 2017/18 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market. It is divided into three chapters, covering our work on energy, post and cross-sector issues. Each chapter reports against the priorities set out in our 2017/18 work plan published last year.

The cost of loyalty

01 February 2018

Customers’ loyalty in essential service markets could be costing them nearly £1,000