Citizens Advice response to proposals regarding setting standards for smart appliances
Citizens Advice welcomes the government’s consultation proposing standards for smart appliances.
Smart appliances could offer tangible benefits for consumers, making them better able to respond to price signals through time of use (ToU) tariffs. But, if delivered poorly, they can carry significant risks to consumers’ security or privacy. Therefore, we are supportive of the actions taken thus far to minimise these risks.
In our response [ 180 kb], we set out further protections that could benefit consumers.