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Response to Ofgem’s consultation on default tariffs for domestic customers at the end of fixed-term contracts

2 October 2017

Response ​to ​consultation ​on ​default ​tariffs ​for ​domestic ​customers ​at ​the ​end
of ​fixed-term ​contracts [ 250 kb]

We welcome the opportunity to respond to Ofgem’s proposals on default tariffs. We agree that these changes could result in positive outcomes for consumers, in the form of potentially lower energy costs and price security over the period of the default tariff. The new freedom is an opportunity for suppliers to consider how they treat their customers at the end of the fixed term period - and to justify why they continue to roll customers onto the SVT should they choose to do so.

However, there are also some risks for consumers from these changes, which Ofgem’s proposed controls seek to mitigate. In some areas we think these should go further, to ensure that consumers benefit from these changes.