We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
17 May 2019
New Citizens Advice research finds that people in vulnerable circumstances who fall behind on their bills can struggle to get the right support from energy suppliers. We’re calling on Ofgem to set an ambitious vision in its upcoming Vulnerability Strategy.
10 May 2019
Citizens Advice wanted to know what people understand of heat as a service and where they might need further support
07 May 2019
Energy networks should not pocket compensation that is due to customers. Our research released today shows energy customers have missed out on over £5 million in compensation. We want Ofgem to ensure that in future as much of this as possible is returned to customers.
01 May 2019
At this one-day conference Citizens Advice took a closer look at technology, policy and regulation to help shape thinking across the sector. Here are a selection of slides and speeches from the conference, alongside further information and materials related to the themes of the day.
16 April 2019
We’ve been looking at the customer journey as people buy, use and experience problems with technologies as part of our Future Energy Consumers work
15 April 2019
A guide for suppliers on good practice when taking on a customers as a Supplier of Last Resport
15 March 2019
Data from our energy supplier rating and complaints handling league table
28 January 2019
New research from Citizens Advice shows that electric vehicle drivers face difficulties choosing tariffs
11 December 2018
A collection of individually authored essays on how RIIO-2 can deliver improved support for people in vulnerable circumstances
27 October 2018
Citizens Advice energy supplier rating is being expanded to include suppliers with over 25,000 meter points
26 October 2018
This good practice guide is based on our experience of supporting micro businesses in debt to their energy supplier. Through our advice and case handling roles, we have been able to identify positive policies and practices from some energy suppliers. We hope that these recommendations will help suppliers treat their small business customers fairly and negotiate sustainable debt repayment arrangements.
26 October 2018
This research, jointly funded by Ofgem and Citizens Advice, highlights ongoing challenges for Micro and Small business consumers in the energy market.
08 October 2018
Citizens Advice commissioned Future Thinking to research consumer experiences of heat networks. Focus groups were held at 4 heat network sites around the UK.
21 September 2018
The experiences of legacy time of use tariff customers should inform how industry shapes the time of use tariffs of tomorrow.
13 September 2018
As technology evolves, we want to know how consumers feel about smart homes, data sharing and what consumer protections they expect.
07 August 2018
This report explore consumer experiences of the community energy, as part of our Future Energy Consumers workstream.
31 July 2018
We want to increase the coverage of the rating as soon as possible to meet the needs of consumers in a market where the number of suppliers is growing rapidly.
17 July 2018
We commissioned research into the day to day experiences consumers have with their smart meter or with the rollout so far.
11 July 2018
This report is a proof of concept for a data dashboard, allowing consumers to view how they share their energy usage data and giving them an opportunity to amend those choices.
06 July 2018
Citizens Advice commissioned IPPR to look at the future of energy efficiency support to tackle fuel poverty. This shows a future scheme needs to better focused and designed if we are to deliver England’s Fuel Poverty targets.
