We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
15 October 2020
The COVID-19 crisis has led to an unprecedented fall in household incomes. We need more effective mechanisms to help essential service providers to get support to people who need it, particularly those in vulnerable situations.
13 October 2020
New energy efficiency and low carbon schemes must learn from, and build on, the lessons from past policies, to inform, protect and support consumers
14 August 2020
Citizens Advice report looking at how consumers feel about choosing low carbon heating systems for their home.
05 August 2020
Our report ‘Meeting net zero’ looks at the options for network companies when considering highly anticipatory investments.
30 July 2020
We commissioned researchers Traverse to speak to a range of households to understand how they use energy in their homes.
20 July 2020
06 July 2020
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2020/21.
23 June 2020
Citizens Advice and Collaborate Research investigate how to improve microbusiness engagement and communication with their own energy supplier.
19 June 2020
Citizens Advice’s microbusiness good practice guide aims to help energy suppliers and other stakeholders improve the support to and reduce detriment faced by their customers.
29 July 2020
Next steps for the energy retail market in supporting people through COVID-19
02 June 2020
This document outlines the key principles of how consumers should experience the future energy market, based on the research we have done so far.
04 August 2020
This document outlines how Citizens Advice monitors the activities of energy suppliers.
01 October 2020
The impact of Covid-19 on the energy market remains fluid, and there is uncertainty in how we exit lockdown. In this document we’ve identified risks to consider, and some examples of good practice. As this is a fluid situation companies should ensure they are up to date with the latest government and regulator guidance, and satisfy themselves they remain compliant with their obligations under their relevant licence.
03 March 2020
New research from Citizens Advice considers how to improve protections for people using energy third party intermediaries
31 January 2020
First published in 2016, the star rating enables consumers to make more informed switching decisions. This document confirms customer service and other updates.
