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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across England and Wales.

As the statutory consumer body for energy consumers in England and Wales, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Energy supplier rating review

02 February 2018

This document sets out our decision on supplementary proposals for the energy supplier rating, and guidance for suppliers responding to our requests for information.

Good practice guide

12 December 2017

A practical guide to delivering holistic support for energy consumers who self-disconnect from their prepayment meter

Good practice guide

20 January 2017

How energy suppliers can signpost and refer vulnerable consumers to the right source of help