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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across England and Wales.

As the statutory consumer body for energy consumers in England and Wales, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Complaints Signposting Audit

19 January 2017

Audit of energy supplier signposting to the Citizens Advice consumer service and Ombudsman Services: Energy

The Disrupted Decade

29 November 2016

4 disruptions that will shake things up for energy consumers

Networks’ Good Intentions

12 September 2016

How are energy networks supporting vulnerable consumers? Citizens Advice’s latest energy report investigates.

Addressing Fuel Debt

04 August 2016

On 13th July 2016, Citizens Advice held a half-day conference looking at how energy suppliers are adapting to the changing context around fuel debt. This paper summarises key themes, identifies good practice and discusses our policy recommendations.

Improving energy supplier performance information

26 July 2016

Under the Utilities Act 2000 Citizens Advice have the explicit responsibility to publish information about the energy market, including data about the performance of domestic energy suppliers.

On supply, in control

27 June 2016

Presenting research into how new data sources can be used to help customers maintain their energy supply and stay out of debt.

Staying Connected

26 October 2017

This report highlights existing good practice and identifies areas where energy suppliers can do more to help and support prepayment customers who self-disconnect

Micro-business contracts factsheet

01 April 2016

Factsheet to make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.