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Consumer Expectations of Regulation: Heat Networks

2 July 2018

Consumer Expectations of Regulation: Heat Networks [PowerPoint 9.5 mb]
The system of Heat Networks, where heat is delivered directly to homes rather than being converted at property, has seen significant growth and is intended by Government to grow even further with its offer of a more sustainable method of large scale heat delivery.

As an unregulated market however, there are concerns about protections for consumers in relation to:

  • Inability to switch supplier
  • Billing levels
  • Limited consumer market power due to monopoly state of delivery

Citizens Advice is already part of the debate on customer protections and regulation for the Heat Network sector but wishes to explore the perceptions of consumers directly. It is hoped this consultation will provide Citizens Advice with reliable evidence on which to base its discussions with working groups.