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Risks to consider and examples of good practice for energy suppliers to support consumers affected by Covid-19

19 March 2020

Risks to consider and examples of good practice for energy suppliers to support consumers affected by Covid-19 [ 43 kb]

The impact of Covid-19 on the energy market is unknown, however we would advise suppliers to ensure they are well prepared. In this document we’ve identified some risks to consider, and some examples of good practice.

As this is a fluid situation suppliers should ensure they are up to date with the latest government and regulator guidance, and satisfy themselves they remain compliant with their obligations under the supply licence.