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The smart meter rollout - our data

12 October 2018

Thousands of people call the Citizens Advice consumer helpline each month to get advice on their energy supply. Around 8% of these calls are related to the smart meter rollout.

You can use the interactive charts on this page to find out what people are calling us about, and how the number of calls in each category has changed over time. The charts cover homes in Great Britain - they don't include any calls we get about businesses.

Our policy research team have gathered data on these calls since 2013 - find out what each category covers

You can contact our policy research team for more information about the data we collect, or to request a copy of the full dataset.