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Financial services policy research

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.

We cover issues with mortgages, financial services, complaints procedures, insurance, occupational or private pensions and banking.

Called to account

11 July 2010

Why banks must provide basic bank accounts to undischarged bankrupts

Banking Benefits

24 January 2006

Citizens Advice evidence of payment of benefits into bank accounts