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Mobile and broadband policy research publications

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.

Modern life would be difficult without access to phone services and the internet.

Delivery charges for online orders

31 July 2014

We are helping UK consumers living in rural, remote and island communities to make more informed choices about the businesses they order from over the internet.

Are you being served?

05 February 2008

Are you being served? CAB evidence on contracting utility companies

Hanging on the telephone

07 September 2004

This report is based on evidence forms submitted by Citizens Advice Bureaux Our evidence is complemented by two pieces of research undertaken in June 2004.