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European Commission Consultation on cross-border parcel delivery

13 November 2015

As the statutory representative for consumers of postal services across England, Wales and Scotland, the Citizens Advice Service welcomes the opportunity to respond to the European Commission’s consultation on cross-border parcel delivery.


Consumers in the UK are gaining significant benefits from domestic e-commerce which is opening greater access to retail services and providing consumers with a broader range of goods at lower cost. We believe that a healthy, competitive market in cross-border delivery is in the interests of consumers, as the best way to ensure improvements in affordability and quality of service. As the consumer body for postal services we therefore very much welcome the move by the European Commission to stimulate cross-border ecommerce by addressing potential barriers created by expensive or unreliable delivery services.