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European Regulators Group for Postal Services Draft Work Programme

12 January 2015

As the statutory representative for consumers of postal services across England, Wales and Scotland, the Citizens Advice service, we are pleased to respond to this consultation on the European Regulators Group for Postal Services (ERGP) 2015 Draft Work Programme and we are supportive of the ERGP’s proposed work and projects.

We work with the consumer advocacy bodies across the UK (Citizens Advice Scotland and the Consumer Council for Northern Ireland) to conduct research and evidence on postal user needs and deliver strategic projects that contribute to improving the operation of the postal market for all consumers, assessing the value of postal services across the USO, mail and parcels.