Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.
Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.
Find out about all our welfare policy work.
07 August 2020
Citizens Advice response to the Work and Pensions Committee inquiry on DWP's preparations for changes in the world of work. Highlights disproportionate impact of the economic crisis on different parts of population, such as young people and migrants.
07 August 2020
Citizens Advice response to the House of Commons Work and Pensions Select Committee Work and Pensions Committee inquiry on DWP's response to the coronavirus outbreak highlighting barriers to access during lockdown.
07 August 2020
Citizens Advice response to the House of Commons Work and Pensions Select Committee inquiry on Universal Credit the wait for a first payment. Includes evidence of people experiencing hardship during the wait for first payment.
07 August 2020
Citizens Advice response to House of Lords Economic Affairs Committee February 2020 inquiry into how well Universal Credit was meeting its original aims.
07 June 2019
Citizens Advice’s evidence on the effect of the National Living Wage
03 May 2019
Our response to the Social Security Advisory Committee’s call for evidence on the Claimant Commitment within Universal Credit
01 May 2019
Citizens Advice’s evidence and recommendations on supporting claimants on Universal Credit to progress in work.
19 February 2019
Disparity between claimants who will transfer on to UC through managed migration & people who will ‘naturally migrate’ following a change in circumstances.
21 December 2018
The role of the welfare safety net in the UK
22 November 2018
Our response to a request from the Work and Pensions Select Committee seeking views on the changes announced to Universal Credit in the 2018 Budget.
25 October 2018
Key challenges for claimants regarding the provision of support for childcare costs under Universal Credit
11 July 2018
Our response to the Work and Pensions Select Committee inquiry into the Disability Employment Gap
09 July 2018
Our response to the Public Accounts Committee inquiry into Universal Credit
15 May 2018
Our response the the Work and Pensions Select Committee inquiry into benefit sanctions.
24 January 2018
Our response to the Work and Pensions Select Committee inquiry into Universal Credit rollout
01 November 2017
Our response the the Work and Pensions Select Committee inquiry into disability benefit assessments
02 October 2017
Our response the the Work and Pensions Select Committee inquiry into Universal Credit roll out
31 March 2017
Our response the the Work and Pensions Select Committee inquiry into Universal Credit.
22 February 2017
Citizens Advice has given written and oral evidence to the Public Accounts Committee’s inquiry into the effectiveness of benefit sanctions
21 September 2016
Citizens Advice gives evidence to the second independent review of the Personal Independent Payment Assessment.
