Welfare surveys and consultation responses

Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.

Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.

Find out about all our welfare policy work.

Citizens Advice response to Work and Pensions Select Committee inquiry into benefit sanctions

15 May 2018

Our response the the Work and Pensions Select Committee inquiry into benefit sanctions.

Citizens Advice response to the Work and Pensions Select Committee inquiry into Universal Credit Roll out (Oct 17)

02 October 2017

Our response the the Work and Pensions Select Committee inquiry into Universal Credit roll out

Citizens Advice response to the Work and Pensions Select Committee inquiry into Universal Credit (March 17)

31 March 2017

Our response the the Work and Pensions Select Committee inquiry into Universal Credit.

Citizens Advice gives evidence to the Public Accounts Committee's inquiry into benefit sanctions

22 February 2017

Citizens Advice has given written and oral evidence to the Public Accounts Committee’s inquiry into the effectiveness of benefit sanctions

Citizens Advice responds to the Personal Independence Payment Assessment Second Independent Review

21 September 2016

Citizens Advice gives evidence to the second independent review of the Personal Independent Payment Assessment.

Citizens Advice gives evidence to Work and Pensions Committee on changes to Jobcentre Plus

18 July 2016

Citizens Advice gives evidence to Work and Pensions Committee inquiry on forthcoming changes to Jobcentre Plus.

Review into local council tax support - Citizens Advice response

13 January 2016

Citizens Advice has responded to the Government’s review of local council tax support schemes

Work and Pensions Select Committee Inquiry: ‘The local welfare safety net’ - Citizens Advice response

16 November 2015

Citizens Advice responds to the Work and Pensions Committee inquiry on the local welfare safety net

Written Evidence submitted to the Work and Pensions Select Committee Inquiry on Benefit Delivery

17 September 2015

Citizens Advice response to the Work and Pensions Committee Inquiry on the timeliness and accuracy of benefit delivery

Delivery of support for childcare costs under universal credit

02 December 2014

Citizens Advice briefing on childcare costs and universal credit.

Making welfare work locally

01 December 2014

Our best practice showcasing project aims to improve the experiences of people affected by welfare changes by promoting innovative and effective work by local authorities and housing associations in England and Wales.

Personal Independence Payment (PIP) Assessment First Independent Review – Citizens Advice response

12 September 2014

Citizens Advice supports action to enable and empower disabled people to lead independent and active lives. It is therefore vital to identify and meet needs arising from the effects of health conditions, impairments and disabilities. This is why we support the underlying policy rationale – based on the ‘social model of disability’ – for moving from Disability Living Allowance (DLA) to PIP; namely that help toward extra costs because of a long term ill-health condition or disability should be based on how a person’s condition affects them, not the condition they have.