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Welfare surveys and consultation responses

Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.

Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.

Find out about all our welfare policy work.

Making welfare work locally

01 December 2014

Our best practice showcasing project aims to improve the experiences of people affected by welfare changes by promoting innovative and effective work by local authorities and housing associations in England and Wales.

Personal Independence Payment (PIP) Assessment First Independent Review – Citizens Advice response

12 September 2014

Citizens Advice supports action to enable and empower disabled people to lead independent and active lives. It is therefore vital to identify and meet needs arising from the effects of health conditions, impairments and disabilities. This is why we support the underlying policy rationale – based on the ‘social model of disability’ – for moving from Disability Living Allowance (DLA) to PIP; namely that help toward extra costs because of a long term ill-health condition or disability should be based on how a person’s condition affects them, not the condition they have.