Trading Standards working groups
What is the Trading Standards working group
TSWG is a collaboration between the Citizens Advice consumer service operations team and Trading Standards partners.
A core aim of the group is to drive service development and improvement. This includes addressing matters that relate to enforcement, referrals from the consumers service and quality.
Meeting documentation
- 16 July 2019 - Minutes and actions [ 130 kb], slides [ 1.2 mb]
- 02 October 2019 - Minutes and actions [ 120 kb], slides [ 1.3 mb]
- 21 January 2020 - Minutes and actions [ 130 kb], slides [ 1.8 mb], Touch and Go Presentation [ 0.74 mb], Whirlpool poster [ 290 kb]
- July 2020 - Slides [ 0.64 mb], Guide to consumer data disclosure for TSS [
15 kb] - October 2020 - Slides [ 420 kb]
- January 2021 - Slides [ 1.1 mb]
- April 2021 - Slides [ 430 kb]
- July 2021 - Slides [ 0.98 mb]
- October 2021 - Slides [ 380 kb], BEIS Update [ 56 kb]
- April 2022 - Slides [ 0.58 mb]
- July 2022 - Slides [ 0.58 mb], BEIS Update [
320 kb] - October 2022 - Slides [ 1.4 mb], Scams Awareness Evaluation [ 2.8 mb]
- January 2023 - Slides [ 1.3 mb]
- April 2023 - Slides [ 0.61 mb]
- July 2023 - Slides [ 1.9 mb]
- October 2023 - Slides [ 0.64 mb]
- January 2024 - Slides [ 1.9 mb]
Future meeting dates
Trading Standards Review Report
Trading Standards and the Citizens Advice consumer service have an
initiative in place to evaluate the quality of cases they receive annually. These findings are then analysed and the results shared in the form of a joint report. The report outlines the key themes and issues identified from the review and the activities that will be undertaken by CitA as a result.