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Reporting a complaint to Ofcom

This advice applies to England

Ofcom is the telecommunications industry regulator. It makes sure all telecommunications companies (including phone, internet and TV) act fairly.

This page tells you about Ofcom's role and when to report a problem to them.

What Ofcom does

Ofcom has various roles, including:

  • offering advice to consumers
  • monitoring the activity of service providers
  • promoting competition between service providers
  • ensuring service providers act fairly
  • ensuring broadcasting is high quality and provides a broad range of programming
  • monitoring and recording complaint levels.

Recording complaints

Ofcom doesn’t investigate individual complaints. However, it does monitor the levels of complaints against companies as a way of checking whether they are acting fairly towards customers. You can tell Ofcom about your complaint by completing its online complaint form or by telephoning the enquiry line. If one particular company seems to be causing concern for consumers, they may consider investigating them.

Ofcom (Office of Communications)

PO Box 1285

Tel: 0300 123 3333 and 020 7981 3040
Textphone: 020 7981 3043
Fax: 020 7981 3333

Next steps

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