This advice applies to
Letter complaining about faulty goods
You can use this letter to complain to a trader about faulty goods.
If goods are faulty, you can ask for them to be repaired or replaced, for a full refund or for some of your money back.
This will depend on the circumstances. For more information about when you should use this letter, see Common problems with products.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help