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Letter to complain about a service - poor standard of work

You can use this letter to complain to a trader if you're not happy about a service you've had done.

Under the Supply of Goods and Services Act 1982 a trader must carry out a service with reasonable care and skill, for a reasonable cost or the cost you've agreed and within a reasonable time, or the time you've agreed.

For more information about when you should use this letter, see When has a service been done badly, Service cost more than expected and Delays to a service.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.