Get free energy advice and support
We can help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.
If you need to speak to your supplier directly, their contact details should be on your bills.
Check our online advice
You can find out more about:
- what to do if your energy bill is too high
- how to switch energy supplier
- how to complain to your energy supplier
- what to do if you’re struggling to pay your energy bills
You can also search for advice in our energy section.
Contact a trained adviser
You can get advice about an energy issue from the Citizens Advice consumer service.
Use an online form
You can use a form - an adviser will respond to you by email.
Call the helpline
You can also call us for free:
Citizens Advice consumer helpline: 0808 223 1133
Citizens Advice consumer helpline (Welsh-speaking adviser): 0808 223 1144
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 113
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Our consumer helplines are available 9am to 5pm, Monday to Friday. They’re not available on bank holidays.
An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.
What we do with your information
We’ll share your information with Trading Standards and other trusted organisations we work with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work.
Tell us when you contact the consumer service if you don’t want us to share your information.