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Plumbing and heating organisations

This advice applies to England

This page gives details on plumbing and heating organisations you can contact to find plumbers and heating engineers.

Plumbing and heating

Association of Plumbing and Heating Contractors England and Wales

Members of the Association of Plumbing and Heating Contractors (APHC) must follow the APHC Customer Charter. APHC can give a client details of member firms in England and Wales and there is a searchable database of members on its website. APHC will investigate complaints against members where the member firm cannot resolve the complaint through its own complaints procedure. The contact details are:

Association of Plumbing and Heating Contractors England and Wales
12 The Pavilions
Cranmore Drive
Solihull
B90 4SB

Tel: 0121 711 5030
Fax: 0121 705 7871
Email: info@aphc.co.uk
Website: www.aphc.co.uk

Chartered Institute of Plumbing and Heating Engineering

The Chartered Institute of Plumbing and Heating Engineering (CIPHE) keeps a register of qualified plumbers and has a searchable database of registered plumbers on its website. CIPHE can also provide details of members willing to act as expert witnesses. Members of CIPHE must follow the CIPHE Code of Professional Standards. CIPHE will investigate complaints against its members and, if the Code of Professional Standards has been breached, may remove the member from the register. The contact details are:

Chartered Institute of Plumbing and Heating Engineering (CIPHE)
64 Station Lane
Hornchurch
Essex
RM12 6NB

Tel: 01708 472791
Complaints: 01708 463111
Fax: 01708 448987
Email: info@ciphe.org.uk
Website: www.ciphe.org.uk

National Association of Professional Inspectors and Testers

The National Association of Professional Inspectors and Testers (NAPIT) is a government approved organisation which maintains a register of contractors in the electrical, plumbing, heating and ventilation sectors. The registered contractors have to work to industry technical standards which are assessed and monitored by NAPIT.

NAPIT operates an internal complaints procedure to resolve disputes over the technical standard of work carried out by a NAPIT member. If the contractor is found to be at fault, they will have to put the work right at no cost to you. If necessary, a NAPIT inspector may be sent to assess the work. If the contractor fails to put the work right, under its 'Work Quality Guarantee Scheme' NAPIT may appoint another contractor to carry out the work. You will not have to pay for the work to be done. NAPIT will not investigate if the complaint is about the cost of the work, or the time taken to complete it.

The contact details are:

National Association of Professional Inspectors and Testers (NAPIT)
4th Floor, Mill 3
Pleasley Vale Business Park
Mansfield
Nottinghamshire
NG19 8LR

Tel: 0345 543 0330 (Monday to Thursday from 9.00am to 5.00pm; Friday from 9.00am to 4.00pm)
Fax: 0845 543 0332
Email: info@napit.org.uk
Website: www.napit.org.uk

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