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Professional organisations in the building industry

This advice applies to England

Organisations to help you find builders and deal with disputes.

Professional organisations in the building industry

Chartered Institute of Building

The Chartered Institute of Building represents building professionals and managers qualified in planning, estimating, contract supervision and financial control across the full range of building work, for example, construction, conversion, maintenance and repair. Members are designated 'Chartered Builders'.

The Institute also gives Chartered Building Company status to building companies which provide evidence of the professional qualifications of their executive directors or partners and can show that a significant proportion are chartered builders. They must also undertake to abide by the Code of Professional Conduct, agree to employ only competent personnel and specialist contractors, to produce work to the standard required, and to maintain the requirements for chartered status. The Institute can provide lists of Chartered Building Companies in your area. They can be contacted by post or telephone, or through their website at www.cbcschemes.org.uk. The contact details of the Chartered Institute of Building are:

Chartered Institute of Building
Englemere
Kings Ride
Ascot
Berks
SL5 7TB

Tel: 01344 630700
Fax: 01344 630777
Email: reception@ciob.org.uk
Website: www.ciob.org.uk

Federation of Master Builders

The Federation of Master Builders (FMB) is a trade association providing services to members. The FMB gives advice on how to choose a builder and details of members in your area. The FMB also operates a warranty scheme.

The FMB has a complaints procedures to deal with disputes with FMB members. There is also an independent arbitration scheme, using the rules laid down by The Chartered Institute of Arbitrators.

Conciliation and arbitration are ways of resolving disputes without having to go to court.

The contact details of FMB are:

Federation of Master Builders Head Office
14-15 Great James Street
London
WC1N 3DP

Tel: 020 7242 7583
Fax: 020 7404 0296
Email: Contact form available on the website
Website: www.fmb.org.uk

Federation of Master Builders Wales
96 Cardiff Road
Cardiff
CF5 2DT

Tel: 029 2057 7711
Fax: 029 2057 7722
Email: Contact form available on the website
Website: www.fmb.org.uk

Federation of Master Builders Scotland
5 New Mart Place
Edinburgh
EH14 1RW

Tel: 0131 442 8830
Fax: 0131 442 8833
Email: Contact form available on the web
Website: www.fmb.org.uk

Federation of Master Builders Northern Ireland
Unit 10, Kilbegs Business Centre
Plasketts Close
Antrim
BT41 4LY

Tel: 028 9446 0416
Fax: 028 9446 0408
Email: fmbni@fmb.org.uk
Website: www.fmb.org.uk

National House-Building Council

The National House-Building Council (NHBC) is an independent organisation that maintains a register of builders of new houses. Before being accepted onto the NHBC register, a builder must be able to show that they are technically and financially competent, and agree to abide by the NHBC Rules and Standards which cover technical requirements and guidance on practical design, suitable materials and quality of workmanship. NHBC technical staff examine homes at the design stage and carry out inspections at key stages of construction.

The NHBC runs the Buildmark scheme which covers homes built by NHBC registered builders for ten years once the NHBC has certified them as finished. The Buildmark scheme will, for example, protect a client's money if the builder goes bankrupt after contracts have been exchanged but before completion. It also covers defects which arise because the builder has not conformed with the NHBC Rules and Standards. Under the first two years of the Buildmark scheme,the builder is responsible for putting right any defects.  During the third to tenth year, damage to a home resulting from building defects is covered by an insurance policy. The contact details of NHBC are:

National House-Building Council (General enquiries)
Customer Services
NHBC House
Davy Avenue
Knowlhill
Milton Keynes
MK5 8FP

Tel (ask for Customer Services): 0844 633 1000 (Monday to Friday from 8.30am to 5.30pm)
Fax: 01908 747255
Email: cssupport@nhbc.co.uk
Website: www.nhbc.co.uk

National House-Building Council (Claims)
Claims Department
NHBC House
Davy Avenue
Knowlhill
Milton Keynes
MK5 8FP

Tel (ask for Claims Department): 0844 633 1000 (Monday to Friday from 8.30am to 5.30pm)
Fax: 0844 633 0022
Email: claims@nhbc.co.uk
Website: www.nhbc.co.uk

National House-Building Council Scotland
Suite 4
5 New Mart Place
Edinburgh
EH14 1RW

Tel: 0844 633 1000 (Monday to Friday from 8.30am to 5.30pm)
Fax: 0870 850 4495
Website: www.nhbc.co.uk

National House-Building Council Northern Ireland
Holyrood Court
59 Malone Road
Belfast
BT9 6SA

Tel: 0844 633 1000 (Monday to Friday from 8.30am to 5.30pm)
Fax: 0844 633 0022
Website: www.nhbc.co.uk

National Federation of Builders

The National Federation of Builders (NFB) is a trade association providing services to builders. Members operate under a code of conduct designed to promote best building practices. The NFB can give details of members in your area. They will also give advice on how to choose, and get the best from, a builder. The contact details are:

National Federation of Builders England
B&CE Building
Manor Royal
Crawley
West Sussex
RH10 9QP

Tel: 0845 057 8160
Fax: 0845 057 8161
Email: Contact form available on the website
Website: www.builders.org.uk

National Federation of Builders (NFB Cymru) Wales
Ty Ffederasiwm
66 Cardiff Road
Glan-Y-Llyn
Taffs Well
CF15 7QE

Tel: 0845 057 8179
Fax: 0845 057 8180
Email: Contact form available on the website
Website: www.builders.org.uk

Scottish Building Federation

The Scottish Building Federation is a trade association for the construction industry in Scotland. A searchable database of member firms can be found on the website. The contact details are:

Scottish Building Federation
Crichton House
4 Crichton's Close
Holyrood
Edinburgh
EH8 8DT

Tel: 0131 556 8866
Fax: 0131 558 5247
Email: info@scottish-building.co.uk
Website: www.scottish-building.co.uk

Trustmark for trusted traders

TrustMark is a scheme supported by the government, consumer groups and the building industry to help homeowners find reputable firms to carry out repair, maintenance and improvement work in the home or garden.

To become TrustMark registered, trades people must be approved by a TrustMark scheme operator, such as a trade association or other certification organisation. Checks are carried out on a firm’s technical competence, trading record and creditworthiness before TrustMark status is awarded. A searchable database of TrustMark-approved traders is available on its website. The contact details are:

TrustMark

Englemere
Kings Ride
Ascot
Berkshire
SL5 7TB

Helpline: 01344 630804
Email: info@trustmark.org.uk
Website: www.trustmark.org.uk

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