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Ventilation organisation

This advice applies to England

Contact this organisation to find out about electrical, plumbing, heating and ventilation contractors and if you have a dispute about the quality of work of one of their members.

Ventilation

National Association of Professional Inspectors and Testers

The National Association of Professional Inspectors and Testers (NAPIT) is a government approved organisation which maintains a register of contractors in the electrical, plumbing, heating and ventilation sectors. The registered contractors have to work to industry technical standards which are assessed and monitored by NAPIT.

NAPIT operates an internal complaints procedure to resolve disputes over the technical standard of work carried out by a NAPIT member. If the contractor is found to be at fault, they will have to put the work right at no cost to you. If necessary, a NAPIT inspector may be sent to assess the work. If the contractor fails to put the work right, under its 'Work Quality Guarantee Scheme' NAPIT may appoint another contractor to carry out the work. You will not have to pay for the work to be done. NAPIT will not investigate if the complaint is about the cost of the work, or the time taken to complete it.

The contact details are:

National Association of Professional Inspectors and Testers (NAPIT)
4th Floor, Mill 3
Pleasley Vale Business Park
Mansfield
Nottinghamshire
NG19 8LR

Tel: 0345 543 0330 (Monday to Thursday from 9.00am to 5.00pm; Friday from 9.00am to 4.00pm)
Fax: 0845 543 0332
Email: info@napit.org.uk
Website: www.napit.org.uk

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