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If your post has been tampered with

This advice applies to England

Contact Royal Mail if you think your post has been opened without your permission - they’ll investigate what’s happened.

You should keep the envelope or packaging as evidence. If an item has been damaged, you should keep that too.

Royal Mail customer services
Telephone: 03457 740 740
Monday to Friday, 8am to 6pm
Saturday, 8am to 1pm
Closed Sunday
Calls cost up to 12p per minute from landlines, 3p to 45p from mobiles

You might be able to get compensation if your post was damaged by Royal Mail - use our tool to find out how much you could get, and how to claim.

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