This advice applies to
Problems with goods - letter before court action
You can use this letter to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods.
If a trader has not responded to any of your previous letters of complaint or has stopped responding to your complaint, your next step may be to take court action.
Going to court is the last resort and you should always try to find another way of reaching an agreement first.
For more information about when to send a letter before court action, see Step one: Write a letter before action.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help