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Problems with timeshares

This section explains your rights regarding timeshares, including how to cancel, sell and what to do if you have been misled or pressured.

What is a timeshare?

How to decide if your holiday agreement is for a timeshare or a holiday club and if it’s protected by the timeshare regulations.

You’ve changed your mind about a timeshare agreement

When you can get out of a timeshare agreement if you’ve changed your mind.

You think you were misled about your timeshare

Deciding if your timeshare or holiday club contract was breached or if your agreement was sold using misrepresentation and what you can do next.

You want to sell your timeshare

How to sell your timeshare and how to spot some common timeshare resale scams.

Cancelling a timeshare agreement during the cooling-off period

How to cancel (withdraw from) your timeshare agreement if you’re still within the cooling off period.

You were put under pressure to sign your timeshare or holiday club agreement

What to do if you have already signed a timeshare or holiday club agreement and you feel you were pressured into signing.

Are you within the cooling-off period of your timeshare agreement?

If you have signed a timeshare agreement that is covered by timeshare laws there should be a cooling off period. This means that within 14 days of signing the agreement you can change your mind and cancel the agreement.

You’re unhappy with the way your timeshare is being maintained

What to do if you have problems with the way your timeshare resort is managed.

You don’t want to carry on with your timeshare ownership

What to do if you don’t want to carry on with the ownership of your timeshare.

What happens when you cancel a timeshare or holiday club agreement?

What happens when you withdraw from your holiday club or timeshare agreement and what to do if you can't contact the trader.

Timeshare – top tips

Tips on how to avoid timeshare scams and what to think about before signing a timeshare agreement.

Is your timeshare or holiday club agreement covered by the timeshare regulations?

Working out whether your agreement is covered by the timeshare regulations covering European Economic Area (EEA) countries by telling you which countries are in the EEA and which EEA countries haven't put the regulations into force.