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Make a complaint about us

You can make a complaint if you’re not happy:

  • with the advice you’ve been given
  • about how you’ve been treated
  • because you’ve had difficulty getting in contact

Please say if you need any extra support when we contact you, for example larger font size.

Find out how we deal with your complaints.

How to complain

You can complain in different ways - depending on what it’s about.

If you’re complaining about immigration advice

You can complain to us or to the Office of the Immigration Services Commissioner (OISC).

You should complain to the OISC within 12 months of getting the advice if you can.

Office of the Immigration Services Commissioner (OISC)

5th Floor
21 Bloomsbury Street
London
WC1B 3HF

Tel: 0345 000 0046
Fax: 020 7211 1553
Email: info@oisc.gov.uk
Website: http://oisc.homeoffice.gov.uk/

Calls usually cost up to 55p a minute from mobiles and up to 9p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you're not sure.

If you think our advice made you lose money

You can:

  • complain to us
  • ask a solicitor or an independent legal adviser to check if you have a legal claim against us

If you make a legal claim, we can’t deal with a complaint about the same issue until the claim is finished.

If you want to complain about your local Citizens Advice, you can contact them and say you want to complain.

For all types of complaints, you can complain to our Client Services team by phone, email or using the online form. If you’re complaining about your local Citizens Advice, we’ll send the complaint to them to deal with.

Find out how we store and use your personal information when you make a complaint.

Citizens Advice Client Services team

Telephone: 03000 231 900
Monday to Friday, 9:00am to 5:00pm

Email: feedback@citizensadvice.org.uk

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

Send us your complaint

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For example: 30 04 2018
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Do you need any extra support when we contact you, for example larger font size?