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One Advocacy Derby Manager

Position: One Advocacy Derby Manager

Location: Derby

Closing date: 30 Tachwedd 2019

Role details

Job title: One Advocacy Derby Manager

Location: Derby

Salary: 26,750

London allowance: No

Salary pro rata: No

Hours per week: 37.5

Type of contract: Maternity cover

End date of contract: 31 March 2022

Closing date for applications: 30 November 2019

Interview date: TBC

To apply, email:

Job Purpose

To be responsible for developing and managing high-quality advocacy services across Derby City. To take a lead role in the development and provision of both statutory and non statutory advocacy , to service users within Derby City and surrounding areas. To recruit, train, supervise and support the development of advocacy staff. To deliver an efficient and effective advocacy service, ensuring a consistently high standard is maintained and delivered in an empowering framework. This will include coaching and guiding others in addition to your own caseload.As part of the team, to enable service users to make informed decisions and get their views heard in matters relating to their care and support and work within statutory frameworks maintaining confidentiality in accordance with Citizens Advice operational policies. To provide strategic direction to the project in conjunction with the Senior Management Team.Additional you will build effective relationships with current funder/commissioners. You will also assist the Senior Management Team in developing relationships and targeting specific work in support of our strategic plan.

Main duties

• To work within the aims and principles and core values of Citizens Advice

Mid Mercia.

• To ensure that the advocacy service maintains regular and good

communication with all other agencies, both statutory and voluntary.

• To keep clear and unambiguous records in writing and in-line with service

quality standards within Citizens Advice Membership requirements.

• Respect and adhere to all aspects of clients’ confidentiality and data

protection requirements and ensure the Advocacy Team are clear and

compliant with all procedures, mitigating risk at all times.

• To ensure a commitment to the advocacy charter and the advocacy code of


• To work within and uphold the policies and procedures of Citizens Advice,

statutory requirements and specific procedures. To ensure that all

expenditure is recorded, costed and agreed by the Deputy CEO according to

the guidelines set down by the Chief Executive Officer and the board of


• To keep accurate records of all financial transactions.

• To manage the advocacy income streams and expenditure.

• To provide accurate financial records to the Deputy CEO when required or as


• To keep up to date with key legislation affecting the post and update the

team accordingly or arrange suitable training.

• To manage and supervise all staff working across the advocacy services.

• To ensure all monitoring is completed on time and reported in an

appropriate manner both to management and Commissioners.

• Engage with line management, supervision, appraisal, training and

development as per policies and procedures.

• Ability to work as part of a team and work co-operatively with colleagues.



Knowledge and Experience

1. Education & Qualification

a. Be educated to degree level or above, either have or be working towards, or

be prepared to work towards the National Advocacy Qualification.

2. A proven understanding of the principles of advocacy and the rights of

service users and their carers.

3. An understanding of inclusion and the need to treat people from all

backgrounds with dignity.

4. Ability to use creative communication strategies for facilitating

communication with people with communication difficulties.

5. Experience of liaising with statutory and voluntary agencies.

6. Excellent knowledge of the relevant legislation including the principles of

the Mental Health Capacity Act, Deprivation of Liberty Safeguards, Mental

Health Act and Care Act and other rights related regulations.

7. An understanding of a person centred approach and its impact on service


8. Experience of working as a qualified advocate and supporting an advocacy


9. Experience of capturing and analysing outcomes.

10. Demonstrate project management and event experience, including

management and development of a team of volunteers.

11. Exceptional interpersonal skills, including advocating, negotiation and

conflict resolution skills.

12. Highly developed analytical skills.

13. Excellent verbal and written communication skills.

14. High level of computer literacy.

15. A full drivers licence and access to a vehicle for business use.

16. Ability to work flexible hours and venues dependant on work requirements.

17. Ability to demonstrate a commitment to the Citizen Advice Mid Mecia’s core


18. Experience of supporting local partnership networks and engaging


19. Experience and evidence of managing staff and volunteers.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.