Ofgem decarbonisation plan sets out ‘the right challenges’, says Citizens Advice
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s Decarbonisation Action Plan.
Dame Gillian Guy, Chief Executive of Citizens Advice, said:
“Ofgem has set out the right challenges, it now needs to deliver on them.
“The shift to net zero will mean major changes to the way we all use energy. 29 million homes will need to have their heating system changed and electric vehicles will eventually replace petrol and diesel models.
“The regulator, government and industry has to put people at the heart of this process. People need to understand why these changes are needed, they will need help and support to make those changes and strong consumer protections if things go wrong.
“Ofgem has recognised the need to protect vulnerable customers as we move to net zero. It will be important that people in vulnerable circumstances are able to benefit from access to new technologies and services. If we don’t get the difficult decisions about the low carbon transition right, it will ultimately be those who can least afford it who end up hardest hit.”
Citizens Advice research (January 2020) revealed overwhelming public support for the net-zero target but that there is a gap in public understanding about changes that will be necessary for the UK to become carbon neutral by 2050.
Notes to editors
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