Energy Best Deal 2017

Citizens Advice members and external partners have been delivering the Energy Best Deal (EBD) public awareness and information programme with support from the energy regulator Ofgem and major energy companies for many years. By the spring of 2017, we estimate that Energy Best Deal has improved the confidence of over 600,000 domestic energy customers across England, Scotland and Wales to shop around, reduce their bills and get help if they are falling behind.

How Energy Best Deal is delivered

Information sessions are aimed at groups of consumers, who are in fuel poverty or are at risk of fuel poverty, and also at the frontline workers and volunteers who support these vulnerable consumers. Sessions are based around a one hour presentation, with an information booklet to be handed out to participants. The programme aims to:

Make people aware of the savings that can be made by switching fuel providers or negotiating with existing providers.
Provide information about help available from energy suppliers and government for people struggling to pay their gas and electricity bills.
Inform consumers about how they might save money by using less energy, and sources of advice and help around energy efficiency.

Energy Best Deal learning materials

Permission to use learning materials

Local Citizens Advice and third party organisations, not in receipt of funding to deliver sessions, are welcome to make use of the learning materials subject to the terms of use below:

You are permitted to use the learning materials for educational purposes in any format or medium providing they are used for the purposes of delivering learning sessions, or to inform energy consumers, and are used accurately and not in a misleading context. Citizens Advice reserves the right to terminate or suspend use at any time.