Citizens Advice response to Ofgem’s implementation of the CMA’s Whole of Market recommendation
As the lines between markets are becoming increasingly blurred, with new models being data or communication driven and bundled products on offer, it is essential that there is joined up and coherent regulation across markets.
Citizens Advice has been concerned for some time about the lack of protections for energy consumers who engage with TPIs. As we start to see other types of TPIs enter the market, and more domestic consumers engaging with their services, there is an urgent need for regulation. Consumers should be entitled to the same level of protections no matter what route they take to engage with the market. At present there are gaps in protection for consumers who use TPIs, with this likely to increase as new business models are launched.