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Financial abuse too often “invisible” in abusive relationships

Dydd Mawrth, 25 Tachwedd 2014

Abusive partners are using money to control and trap their victims finds a new report from Citizens Advice. The research reveals perpetrators are leaving their partners without money, controlling their day-to-day spending and taking payday loans out in the victim’s name.

Woeful customer service plaguing Scottish Power customers

Dydd Gwener, 14 Tachwedd 2014

As Ofgem launches a formal investigation into Scottish Power’s customer service and complaint handling, Citizens Advice highlights how complaints about the supplier have doubled since the start of this year.

Cap on the cost of credit will help fight exploitative payday lending

Dydd Mawrth, 11 Tachwedd 2014

The cap on the total cost of credit is an important step towards protecting consumers from the debt trap of excessive interest rates and charges, says Citizens Advice. Today, the Financial Conduct Authority, which regulates payday lenders, has announced a 100 per cent cap of the total cost of credit, meaning that from January no borrower will have to pay back more than double their original loan.

Eighty percent of low income households are worried about energy bills

Dydd Mercher, 5 Tachwedd 2014

This winter, Citizens Advice is offering record levels of support to vulnerable people who are struggling with their energy bills. Thirty eight per cent of people told the charity that, before getting help from the programme, they couldn’t heat their homes enough to be comfortable.

“Strong support” needed to deliver Universal Credit successfully

Dydd Mercher, 22 Hydref 2014

Citizens Advice has today said the priority in delivering Universal Credit must be helping the millions of people affected by the Government’s flagship welfare reform. The Work and Pensions Secretary, Iain Duncan Smith, today published a report assessing the progress of Universal Credit so far.

Banks should follow credit unions and provide short-term credit

Dydd Iau, 16 Hydref 2014

On International Credit Union Day, Citizens Advice has warned about the lack of choice in short-term credit. The national charity has said credit unions are “part of the answer” but so too are high-street banks who need to start offering alternatives to payday loans.

Generation Y turning to high-cost credit

Dydd Iau, 16 Hydref 2014

People aged 17 to 24 who are struggling to make ends meet are more likely to turn to risky credit options like a payday lender, than other types of credit.

‘Simply not being listened to’

Dydd Llun, 13 Hydref 2014

Citizens Advice has today said that the health and social care complaints system in England is not working for patients or providers.