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People who make innocent mistakes must be protected from tough benefit fraud penalties

16 Medi 2013

Responding to new charging standards for benefit and tax credit fraud set out by Director of Public Prosecutions Keir Starmer today, Citizens Advice has said that it is right that those who commit benefit fraud face tough penalties, but those who make innocent mistakes while trying to navigate the complex benfits system must not face the same punishment.

9 in 10 could complain about payday lenders accessing bank accounts

11 Medi 2013

Hard-up consumers are being exploited by payday lenders who drain their bank accounts using continuous payment authorities (CPAs). Citizens Advice has seen evidence of money being taken without permission or warning and sometimes even after loans have been paid off.

Oil clubs’ buying power yields better price

11 Medi 2013

New research from Citizens Advice demonstrates the buying power of oil clubs, as 97% said they were able to negotiate a lower price with a heating oil supplier because it was for multiple households.

Time for the rest of the gym industry to put customers first

10 Medi 2013

Citizens Advice calls on the rest of the gym industry to give consumers better cancellation rights and make their contract terms more transparent, as the OFT reveals 3 more firms have agreed to do so, following its investigation.

Concerns council tax debts are passed to bailiffs too quickly

21 Awst 2013

Citizens Advice has raised concerns that some councils are passing debts to bailiffs too quickly and aren’t doing enough to support those who are struggling to pay. New figures released today from the Money Advice Trust reveal local authorities referred 1.8 million debts to bailiffs in 12 months.