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Barclays' mistake a further setback to customer confidence in banks

17 September 2013

Citizens Advice has said the latest serious banking error will serve as a further setback to restoring trust in banks. Barclays bank has admitted 300,000 customers were charged the wrong interest on personal loans.

Citizens Advice Chief Executive Gillian Guy said:

“This latest serious banking error will serve as a further setback in restoring customer trust in the banking industry.  Barclays is right to review whether other customers may have been incorrectly charged interest for other products and I urge them to do this as quickly as possible.  

“At a time when household budgets are tight every bit of income counts.  People need to have the correct information in order manage their finances and for any mistakes to be put right quickly.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.