Citizens Advice responds to Ofgem announcement on the frequency of the price cap
Responding to Ofgem's proposal to review the price cap every three months instead of every six months, Gillian Cooper, Head of Energy Policy at Citizens Advice, said:
“We know many energy customers will be worried about seeing prices change more frequently, rather than being locked in for six months.
“These measures should reduce the risk of further supplier failures which have already left customers with a multi-billion pound bill. But they underline the need for a clear plan on how to protect families from further price hikes and support those struggling now.
“The government should urgently bring in more targeted support for people on the lowest incomes. Ofgem must ensure customers don’t pick up the tab for chaos in the energy market.”
In its report ‘Market Meltdown’ Citizens Advice calculated that energy customers had been left with a £2.6billion pound bill due to energy supplier failures.
This does not include the cost of rescuing Bulb, which is currently being supported by £2.2billion from the Treasury. Any shortfall when the company is sold can be recovered from bill payers.
Notes to editors
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