Citizens Advice response to Royal Mail's half year financial results
Alistair Cromwell, Acting Chief Executive of Citizens Advice, said:
“Today’s financial update from Royal Mail makes clear that parcel delivery is now an essential service. As more people rely on deliveries, our research shows almost half of us (47%) have had a parcel delivery problem since lockdown first began in March. We need to ensure proper protections are in place across the sector so people get their deliveries securely.
”As the consumer advocate for the postal sector, we’re wary about any calls made to change the Universal Service Obligation. The Universal Service Obligation is a vital safety net that keeps post fair and affordable. Any rebalancing needs to reflect this, so it focuses on people's needs, not just the bottom line.
“Even before the pandemic, six in ten people said they’d feel cut off from society if they couldn’t send or receive post. During these uncertain times, post is increasingly becoming a lifeline for many. It's allowing people not only to stay connected with loved ones, but also to receive vital financial and health-related information.
“Nothing should be taken away from Royal Mail’s current provision without careful assessment.”
Notes to editors
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
- Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
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