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Families uprooted on whims of private landlords

23 Tachwedd 2014

Families uprooted on whims of private landlords

Half of people seeking help from Citizens Advice about being evicted from their privately rented property, despite being up to date with their rent, have dependent children, the charity reveals today.

New evidence from Citizens Advice finds families face an uncertain future in their homes. Some people are being evicted because the landlord wants to sell property, rents are hiked to unaffordable levels or they have challenged their landlord over the poor conditions.

Citizens Advice helped a woman and her daughter after they asked their landlord for repairs to their privately rented home, as they were getting electric shocks in the shower. An electrician told them it was not safe for them to live in the flat because there was an electric current running through it.  When the mother pursued the landlord to fix the problem he evicted them.

The new findings, due to be published on Wednesday, are from Citizens Advice’s latest Advice Trends report which tracks growing problems around renting privately and is based on data from July to September this year.  The publication finds:

•22,000 got help with private rented sector problem, six per cent more than in the same period last year:

•20 per cent more people got advice about eviction for problems other than arrears compared with the same period last year.

•2 in 5 people receiving advice on a private rented problem have dependent children.

•1 in 5 people seeking help from Citizens Advice for a problem with their private rented home is a lone parent

Citizens Advice is concerned that more people will face unfair treatment by landlords as the private rented sector continues to grow. The number of households renting their homes from private landlords has increased to almost five million.

Citizens Advice wants protections for people renting from private landlords to be improved. On Friday 28 November the Tenancies Reform Bill will be debated in Parliament. If enacted the Private Members Bill would prevent such retaliatory evictions.

Gillian Guy, Chief Executive of Citizens Advice, said:

‘Family homes are vulnerable to the whims of landlords. Parents and children are being uprooted from their homes, through no fault of their own.  The knock-on effect means some families struggle to afford the costs of moving.  In some cases prices mean people have to leave their local community and lose their support network of nearby family and friends.

“People face a huge number of different housing problems.  A lack of rights for private renters puts them at risk of sudden eviction, even if they are up to date with the rent.  The rules for landlords and letting agents need to change to protect families living in the private rented sector. Putting an end to retaliatory evictions is a good place to start.  We hope that MPs support the Tenancies Reform Bill on Friday.”


Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.