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Long commutes to the Jobcentre would have significant barriers

11 Medi 2013

Citizens Advice Chief Executive Gillian Guy has warned that there would be significant barriers for many unemployed people to commute for up to 90 minutes to sign on at the Jobcentre.

In her response to proposals drawn up by the Policy Exchange think-tank, Gillian Guy said:

“Improving access to jobs is vital for individuals who are looking for work as well as for the UK's economic recovery. In some circumstances it may be reasonable to ask people who are capable of doing so to travel to a Jobcentre but in many cases this simply won't be possible because of sky-high rail prices, poor public transport or high petrol costs. People in rural areas may find it especially hard to travel further afield. The changes in Employment Support Allowance also mean that more JSA claimants will now have significant health and mobility issues that need to be taken into account.

“Despite positive news about unemployment levels today the jobs market is extremely tough. Ministers must do all they can to remove barriers which make it harder for people to get into employment.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.