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Smaller energy firms are leading the way in putting customers first

18 Hydref 2013

In a week that has another big energy firms put its prices up, Co-operative Energy's announcement of an average rise of 4.5% on a gas and electricty dual fuel bill, shows that smaller suppliers are leading the way in putting customers first.

Citizens Advice Chief Executive Gillian Guy said:

"While any sort of price increase will not be welcome by customers, firms sharing the rise in wholesale costs is helpful to stretched households. It does bring into question why the big firms who have put their prices up couldn't do the same. The smaller suppliers are leading the way in putting customers first, by putting off hikes or sharing the cost of price rises, while the big firms continue to put profits before customers."

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.