Dydd Mawrth, 19 Rhagfyr 2017
We broadly support the proposal that suppliers should only charge for energy used in the previous year, but would prefer a shorter limit for consumers with smart meters.
Dydd Mawrth, 5 Rhagfyr 2017
We support Ofgem’s decision to allow Co-operative Energy to claim some costs associated with it taking over the supply of GB Energy Supply Limited’s customers when the latter went bust.
Dydd Mercher, 15 Tachwedd 2017
Pay-as-you-save schemes could play a role in promoting energy efficiency improvements, but only if they are accompanied by other steps to increase consumer demand and maintain consumer protection.
Dydd Iau, 30 Tachwedd 2017
We recognise the need for these changes, which have some consumer benefits, but also increase the risk of consumers being confused by estimated costs.
Dydd Llun, 6 Tachwedd 2017
We support Ofgem’s proposed changes to the switching arrangements, which should improve switching reliability and speed.
Dydd Gwener, 24 Tachwedd 2017
Citizens Advice’s consultation response to the operational transition of smart meters.
Dydd Llun, 2 Hydref 2017
Citizens Advice sets out its views on how half-hourly settlement impacts customer messaging and competition - and how data access is at the heart of it.
Dydd Llun, 2 Hydref 2017
We comment on how Distributed Energy Resources can be best used by the electricity system in the future.
Dydd Llun, 2 Hydref 2017
We support allowing more flexibility with default tariffs, but Ofgem should strengthen its controls to ensure consumers benefit
Dydd Llun, 2 Hydref 2017
Ofgem should assess whether the potential benefits of using UK Link outweigh the costs and benefits of using a competitive tender process
Dydd Iau, 7 Medi 2017
Citizens Advice sets out its views on the future of energy network price controls.
Dydd Llun, 16 Medi 2019
Citizens Advice remain strongly supportive of the planned approach to the development of the new REC and its role in facilitating faster, more reliable switching.
Dydd Iau, 7 Medi 2017
Citizens Advice sets out its views on a mid-period review for the electricity distribution price control.
Dydd Llun, 31 Gorffennaf 2017
Citizens Advice supports Ofgem’s decision to update the Typical Domestic Consumption Values (TDCVs) for gas and electricity
Dydd Mawrth, 15 Awst 2017
Citizens Advice respond to Ofgem’s consultation on new Code requirements
Dydd Llun, 4 Medi 2017
Citizens Advice welcomes Ofgem’s proposals to help prevent extreme detriment to vulnerable consumers, and limit further escalation of debt.
Dydd Gwener, 28 Gorffennaf 2017
We responded positively to Ofgem’s statutory consultation on changes to the Standards of Conduct for energy suppliers treating consumers fairly.
Dydd Gwener, 2 Mehefin 2017
Citizens Advice supports the development of principles to guide EU member states in promoting flexibility use at electricity distribution level but argues that a greater focus on consumer needs is vital.
Dydd Gwener, 26 Mai 2017
We support changes to improve the switching experience by minimising erroneous transfers and to compensating consumers when they occur.
Dydd Iau, 18 Mai 2017
We welcome and support Ofgem’s proposal to initiate this review. We have argued for some time (and most recently in response to the issue of Embedded benefits) that a holistic review of charging is needed in response to transition to dynamic and distributed energy system of the future.
