Citizens Advice response to BEIS future of the energy retail market: call for evidence
Citizens Advice welcomes the opportunity to respond to the BEIS call for evidence on the future of the energy retail market. We are encouraged that the call for evidence reaffirms the aims set out in the Energy Retail Market Strategy for the 2020s, sharing as we do the view that it is essential for the net zero transition that:
consumers receive appropriate levels of protection and pay a fair price for energy
energy companies are able to bring forward innovative services to deliver decarbonisation, and
There are better consumer outcomes and consumer choice contributing towards a lower-cost flexible energy system
It is right however that the recent market turmoil necessitates a re-evaluation of the mechanisms and interventions by which these goals are achieved. Our view on the implications on the current situation on how best to achieve the goals of the future retail energy market are included in our response.