Switching Programme and Retail Code Consolidation: Proposed changes to licences and industry codes
Citizens Advice welcomes the opportunity to respond to the questions posed in the latest consultation on the Retail Energy Code (REC), its schedules, and the licence changes required to deliver faster, more reliable switching and Retail Code Consolidation.
We do so as part of our statutory role to represent domestic and small business energy consumers in Great Britain (GB). Our response is not confidential and may be freely published. We are happy to discuss further any of the issues raised.
We remain strongly supportive of the planned approach to the development of the new code and its role in facilitating faster, more reliable switching as a means to achieving better consumer outcomes.