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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Good Practice Guide - Recovering energy debt from the smallest businesses

26 Hydref 2018

This good practice guide is based on our experience of supporting micro businesses in debt to their energy supplier. Through our advice and case handling roles, we have been able to identify positive policies and practices from some energy suppliers. We hope that these recommendations will help suppliers treat their small business customers fairly and negotiate sustainable debt repayment arrangements.

False Economy

21 Medi 2018

The experiences of legacy time of use tariff customers should inform how industry shapes the time of use tariffs of tomorrow.

The Smart Meter Data Dashboard

11 Gorffennaf 2018

This report is a proof of concept for a data dashboard, allowing consumers to view how they share their energy usage data and giving them an opportunity to amend those choices.

Beyond ECO: the Future of Fuel Poverty Support

6 Gorffennaf 2018

Citizens Advice commissioned IPPR to look at the future of energy efficiency support to tackle fuel poverty. This shows a future scheme needs to better focused and designed if we are to deliver England’s Fuel Poverty targets.

Energy supplier rating review

2 Chwefror 2018

This document sets out our decision on supplementary proposals for the energy supplier rating, and guidance for suppliers responding to our requests for information.