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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Networks’ Good Intentions

12 Medi 2016

How are energy networks supporting vulnerable consumers? Citizens Advice’s latest energy report investigates.

Addressing Fuel Debt

4 Awst 2016

On 13th July 2016, Citizens Advice held a half-day conference looking at how energy suppliers are adapting to the changing context around fuel debt. This paper summarises key themes, identifies good practice and discusses our policy recommendations.

Improving energy supplier performance information

26 Gorffennaf 2016

Under the Utilities Act 2000 Citizens Advice have the explicit responsibility to publish information about the energy market, including data about the performance of domestic energy suppliers.

On supply, in control

27 Mehefin 2016

Presenting research into how new data sources can be used to help customers maintain their energy supply and stay out of debt.

Micro-business contracts factsheet

1 Ebrill 2016

Factsheet to make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.

Generating value?

12 Tachwedd 2015

Reducing the cost to consumers of low carbon generation deployment policy.

Beginning to see the light

10 Awst 2015

Why we need greater transparency in the RIIO model of energy network regulation, and how to deliver it