Networks’ Good Intentions
12 Medi 2016
How are energy networks supporting vulnerable consumers? Citizens Advice’s latest energy report investigates.
Energy policy research
We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Addressing Fuel Debt
4 Awst 2016
On 13th July 2016, Citizens Advice held a half-day conference looking at how energy suppliers are adapting to the changing context around fuel debt. This paper summarises key themes, identifies good practice and discusses our policy recommendations.
Energising homeowners: Research into consumer decision-making on energy efficiency improvements
1 Awst 2016
Energising Households sets out a framework for creating encouraging consumers to invest in energy efficiency measures, based on an understanding of real consumer decision making.
Improving energy supplier performance information
26 Gorffennaf 2016
Under the Utilities Act 2000 Citizens Advice have the explicit responsibility to publish information about the energy market, including data about the performance of domestic energy suppliers.
How can behavioural insights make regulated markets better for consumers?
28 Mehefin 2016
On 7 June 2016 Citizens Advice held a half-day conference looking at how behavioural insights can make regulated markets better for consumers. This short paper summarises the presentations, discussions and key themes from the day.
On supply, in control
27 Mehefin 2016
Presenting research into how new data sources can be used to help customers maintain their energy supply and stay out of debt.
Early consumer experiences of smart meters
17 Mehefin 2016
Research into the early consumer experience of smart meters, looking particularly at issues around switching and smart meter functionality.
Tackling Tariff Design - managing the tariff transition
19 Mai 2016
Making the cost of energy networks fairer
Final proposals for non-domestic supplier complaint handling performance
21 Ebrill 2016
Consultation on publishing non-domestic energy supplier complaints handling performance data.
Micro-business contracts factsheet
1 Ebrill 2016
Factsheet to make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.
August 2015 omnibus survey of micro-businesses
1 Ebrill 2016
Research into the views of micro-businesses on the CMA's remedies.
Priorities in the non-domestic energy market
1 Ebrill 2016
Our priorities in the non-domestic energy market
How the Citizens Advice service monitors energy company performance
29 Mawrth 2016
Explaining the process of our analytical and compliance work
District Heating Networks: analysis of information request, January 2016
20 Ionawr 2016
Information request on district heat networks shows that more needs to be done to inform and protect consumers that rely on heat networks to heat their homes.
Summary report on energy suppliers’ communication with consumers regarding smart meter data
12 Ionawr 2016
Analysis of an information request on smart meter data
Generating value?
12 Tachwedd 2015
Reducing the cost to consumers of low carbon generation deployment policy.
Beginning to see the light
10 Awst 2015
Why we need greater transparency in the RIIO model of energy network regulation, and how to deliver it
Vulnerable consumers and the smart meter rollout
29 Gorffennaf 2015
Analysis of information request, Spring 2015