DEFRA retail exits consultation
Consultation response extract
The Consumer Futures Unit within Citizens Advice, and its predecessor bodies, has a significant amount of experience in representing the interests of domestic and non-domestic consumers sectors in regulated sectors, particularly energy.
Whilst we are not experts in water policy we work closely with colleagues in the Consumer Council for Water (CC Water) and OFWAT on cross sector regulatory issues that affect our respective sector areas and our sister organisation, Citizens Advice Scotland, has a statutory duty to represent domestic and non-domestic water consumers in Scotland and therefore has direct experience of retail water competition for small and medium sized businesses.