Fair treatment and easier switching for broadband and mobile customers - Citizens Advice response
4 Mawrth 2020
Citizens Advice response to Ofcom’s consultation ‘Fair treatment and easier switching for broadband and mobile customers’
4 Mawrth 2020
Citizens Advice response to Ofcom’s consultation ‘Fair treatment and easier switching for broadband and mobile customers’
21 Tachwedd 2019
Citizens Advice response to Ofcom’s proposed ‘Treating vulnerable consumers fairly’ guide
20 Tachwedd 2019
Citizens Advice response to Ofcom’s consultation on trialling consumer remedies
18 Tachwedd 2019
Citizens Advice’s response to the Financial Conduct Authority’s interim report on general insurance pricing practices.
16 Medi 2019
Citizens Advice response to Ofcom’s statement and consultation on ensuring mobile handset consumers are treated fairly
11 Medi 2019
Citizens Advice has responded to the call for evidence on the Consumer Scotland Bill
4 Hydref 2019
Citizens Advice response to the Financial Conduct Authority’s draft Guidance for firms on the fair treatment of vulnerable customers
9 Awst 2019
Our response to the government’s review on Smart Data to support better consumer outcomes across markets
12 Ebrill 2019
The National Infrastructure Commission is reviewing whether the current framework for regulating the energy, water and communications sectors will meet the challenges of the future. This is our response to its call for evidence.
1 Chwefror 2019
Each year, loyal consumers overpay by £475m in mobile and £1,277m in broadband. We respond to Ofcom’s proposals to help stop the telecoms loyalty penalty.
7 Tachwedd 2018
The mobile loyalty penalty is unacceptable: nobody should continue to be charged for a handset they have already paid off. Our response to Ofcom’s consultation.
25 Hydref 2018
Citizens Advice response to the FCA’s Discussion Paper on ‘Price discrimination in the cash savings market’
9 Hydref 2018
Citizens Advice supports Ofcom’s proposals to require providers to notify mobile consumers when their contract is nearing an end, and to send a one-off notification to all out-of-contract consumers.
17 Awst 2018
Citizens Advice’s formal response to BEIS’ consultation to extend the end-date for SMETS1 smart meters
1 Awst 2018
Citizens Advice formal response to the FCA’s Mortgage Market Study
4 Gorffennaf 2018
A response to the Government’s consultation identifying market failures, “Modernising consumer markets”, setting out recommendations and expectations for action.
16 Mawrth 2018
We welcome this review of the BEIS Public Attitudes Tracker, which could provide more information on consumer experience across a range of sectors.
2 Tachwedd 2017
Citizens Advice response to Ofcoms’ call for inputs on helping consumers to engage in communications markets.
16 Mehefin 2017
The Citizens Advice consumer work plan 2017/18 sets out our agenda for improving markets for consumers.
12 Awst 2016
A response to Ofcom’s on their proposals to introduce an automatic compensation scheme for telecommunications service problems.